With NEWTON CRM, you can improve customer satisfaction by meeting SLAs and streamlining your service operations. NIPPON CRM service capabilities include:
Service
Contact center
Information management
Business communication management
Promotion and Schemes
Partner channel management
E-service
NEWTON CRM will bring number of Marketing benefits by enabling you to:
Improve speed of resolution
Improve customer service and retention by providing information and tools to service staff
Implement automated service call/Ticket management system
Drive services as a profit center by providing relevant support and services at reduced costs.
Provide a consistent user experience across different interaction mediums, including voice, text messaging, internet and e-mail
Manufacturing
Know how Newton Manufacturing ERP can help you reduce costs and better manage business investments
